Question 1

Are your diamonds real?

Accepted Answer

Yes. We use lab grown diamonds — chemically, optically and physically identical to mined diamonds. Every stone above 0.30ct is IGI or GIA certified.

Question 2

Is the gold BIS hallmarked?

Accepted Answer

Every piece is BIS hallmarked with a unique HUID. You can choose 14K, 18K or 22K, in yellow, white or rose gold.

Question 3

How is pricing calculated?

Accepted Answer

Final price = base design price + (gold weight × live gold rate × purity factor) + diamond value + 3% GST. The breakup is visible on every product page.

Question 4

Do you ship across India?

Accepted Answer

Yes — insured, signature-required courier across India, free above ₹25,000. International shipping is available on request.

Question 5

What is your return policy?

Accepted Answer

Ready-stock pieces can be returned within 15 days for a full refund. Made-to-order and customised pieces are non-returnable but covered by a lifetime exchange against new purchases.

Question 6

Can I customise a piece?

Accepted Answer

Absolutely. Book a free 1:1 video consultation with our design team — we’ll guide you through stone, metal and silhouette choices.

Question 7

How long does a custom piece take?

Accepted Answer

Typically 14–21 working days from final approval. We share progress photos at every stage.

Question 8

Do you offer EMI?

Accepted Answer

Yes — we accept all major credit cards with no-cost EMI on orders above ₹50,000. Confirm options with our team on WhatsApp.

Frequently asked